The Northern Serenity is a high end, specialised dynamic mattress replacement system with digital pump, targeted towards the assistive treatment for patients who have existing and potentially severe pressure damage. This system is designed for those patients considered to be at very high risk of pressure injury development.
This product was initially designed with ease of use for those patients, who are considered to be very high risk, namely in an acute setting. However the product is well adapted for use in long term care, whether that be hospital or homecare setting. The 8 inch (200mm) high cells, cyclically inflate and deflate in an alternating pattern, thus providing direct pressure relief throughout the dynamic process. The multi-stretch, vapour permeable cover comprises of a high level coating of polyurethane, which makes it easy to clean, whilst complying with strict infection control procedures.
Goods ordered before 12noon are delivered using our standard next working day service. We use a network of established and reliable couriers and our own transport to provide logistics across the UK mainland. Next Day AM and Saturday delivery is also available, please ring 0191 416 9512 If you have any special delivery requirements the delivery cut off (12noon) for next working day is a guide, we do try our best to despatch as late as possible so do call us if you require your goods urgently.
Standard delivery for items such as beds, furniture and hoists without additional installation added to the order, will be delivered using a kerb-side pallet network. The delivery driver may bring the item into your carpark, but this is at the discretion of the driver.
Please also consider that some of our deliveries come on large lorries, so it is worthwhile calling 0191 416 9512 when you place the order, to highlight any access restrictions.
Delivery charges are as follows:
|Small Parcel Deliveries - with order value over £50.00 + VAT (1-10kg)
|Large Parcel Deliveries - with order value over £50.00 + VAT (10kg+)
|Kerb-side Pallet Deliveries - with order value over £50.00 + VAT
|Delivery & Room Placement
||£50.00 + VAT (next day not guaranteed)
|Delivery, Room Placement & Installation
||£100.00 + VAT (next day not guaranteed)
|Small Parcel Deliveries with order value under £50.00 + VAT (1-10kg)
|Large Parcel Deliveries with order value under £50.00 + VAT (10kg+)
||£14.95 + VAT
Room Placement - you may feel competent enough to install the item but wouldn’t have the ability to bring the piece of equipment into the building. In this situation, we offer you a Room Placement, whereby our delivery team will place the items in a room of your choice.
Installation - we offer a completely hassle free installation service whereby our competent team will be more than happy to get everything set up, run a list of installation checks and ensure you are comfortable with its operation.
Please note that additional charges apply for remote and/or offshore locations please call 0191 416 9512 if you are unsure.
While we stock a wide range of care equipment and furniture that we will despatch same day, there are some products that are either made to order or have longer lead-times. In these instances we will contact you to provide you with an approximate despatch date. Should the lead-time on the product be an issue, we will do everything possible to expedite the process or offer you a refund.
If any of the above is unclear, please do contact us on 0191 416 9512